repair ANAFI USA points

Subsequent up in our “Ask Drone Lady” collection is about Parrot help. When you’ve got a query for Drone Lady, contact her right here.

Do know any technique to contact Parrot? I’ve an ANAFI USA, and the opposite day I obtained a notification of a ahead digital camera malfunction. As a result of the net system doesn’t acknowledge the serial quantity, I can’t get previous that time of getting “help” from Parrot. I don’t have an issue sending it to a 3rd get together however this factor was NOT low cost, as you already know. Any recommendations?

–Steve

Hello Steve,

Thanks a lot for the sort phrases — and I hear you loud and clear. The ANAFI USA is a critical funding — and it’s tremendous irritating when one thing goes mistaken, particularly with a mannequin that needs to be dependable sufficient for public security groups and industrial execs.

You’re not alone in your expertise — Parrot’s direct help has gotten trickier to navigate lately, particularly for particular person customers. Since Parrot pivoted exhausting towards enterprise and authorities prospects, they’ve streamlined their help entry. That’s excellent news for his or her checking account, as evidenced by the newest Parrot Q1 2025 earnings, and it’s excellent news if you happen to’re an investor.

Nevertheless it’s unhealthy information for solo operators, like your self. It’s left folks such as you in a tricky spot if the system doesn’t acknowledge your serial quantity or if you happen to’re not tied to a large-volume account.

My advice for Parrot help? Drone Nerds

My most well-liked associate for drone repairs additionally doubles up as a drone vendor that’s licensed by most main drone corporations: Drone Nerds.

Drone Nerds has a stellar repute within the drone neighborhood for precisely this sort of situation. Whether or not it’s a guaranty declare, components substitute or diagnostics on that “Ahead digital camera malfunction,” Drone Nerds is usually higher at offering help for Parrot drones that particular person customers usually can’t get themselves straight from the corporate.

Annoyingly you’ll have to pay out of pocket for repairs because you’re not going straight by means of Parrot. However if you happen to can’t get in contact with Parrot, the fee could be well worth the problem. How a lot are you able to count on it to value? Drone Nerds instructed me that repairs sometimes value about 30% to 50% of the worth of shopping for the identical drone brand-new. 

And for what it’s price, Drone Nerds may be very simple to get in contact with by means of their web site or through telephone at 786-708-7807 (they’re primarily based in Florida however deal with nationwide service).

Whenever you do contact them, be clear that it’s an ANAFI USA — not the buyer model — since help protocols might differ.

Glad flying!
-Sally

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