As we rejoice innovation in accessibility at Microsoft’s Capacity Summit 2025, we invite you to discover how Azure AI can improve accessibility in your services. The longer term isn’t nearly eradicating obstacles—it’s about constructing a world the place everybody strikes ahead collectively.
When my spouse and I had our first youngster, I began seeing the world in another way. Pushing a stroller by our neighborhood, I rapidly realized how a lot I had taken without any consideration—sidewalks that out of the blue ended, intersections with out curb cuts, pathways that have been technically walkable however not constructed for wheels.
It wasn’t only a minor inconvenience. It made me take into consideration my aged grandmother, who relied on a walker. And my mother and father, who’re energetic now however received’t all the time transfer as simply as they do immediately. Mobility and accessibility are deeply linked, and for the primary time, I noticed how infrastructure shapes our each day experiences—whether or not we discover it or not.
However bodily mobility is just a part of the equation. Within the digital world, there are simply as many curbs that want reducing. Web sites that don’t work with display screen readers. Captions that lag behind real-time speech. AI fashions that fail to know numerous voices. These obstacles could also be invisible to many, however they create actual limitations for hundreds of thousands of individuals.
And identical to curb cuts in sidewalks, digital accessibility doesn’t simply profit one group—it makes know-how higher for everybody. That’s the place Azure AI Foundry, Azure OpenAI Service, and the most recent improvements in multimodal AI and Accountable AI (RAI) are available—serving to organizations reduce digital curbs and construct a world that works for all.
As we acknowledge the affect of accessibility innovation at Microsoft’s Capacity Summit 2025, we encourage you to discover how AI can drive larger inclusion in your services.
The objective isn’t simply to remove obstacles—it’s to design a world the place everybody strikes ahead collectively. Listed below are a few of my favourite real-world examples.
Actual-world affect: How Azure AI is reducing digital curbs
The curb cuts of digital accessibility didn’t begin with generative AI—Microsoft has been constructing inclusive applied sciences for many years. From early display screen readers to speech-to-text improvements, AI has lengthy performed a pivotal function in increasing entry. However now, we’re going even larger.
Bridging the psychological well being hole with AI-powered conversations
Know-how: Azure AI
Psychological well being assist is a rising necessity worldwide, however in Kenya, the place there are solely about 100 psychiatrists for a inhabitants of fifty million, entry to skilled care is extraordinarily restricted. Monetary and cultural obstacles usually maintain folks from in search of the assistance they want.
Kenya Purple Cross noticed a possibility to bridge this hole utilizing Azure AI-powered chatbots. In partnership with Pathways Applied sciences, they developed Chat Care, an AI-based psychological well being assistant that gives steering, emotional assist, and referrals—all in English and Swahili.
This isn’t only a chatbot; it’s a lifeline for individuals who might in any other case undergo in silence. Chat Care permits customers to begin conversations about their psychological well being in a low-pressure, nameless method, lowering stigma and providing sources which are accessible 24/7. It might probably recommend respiration workout routines, gratitude practices, and in-person providers, all tailor-made to the consumer’s responses.
And for people who find themselves deaf, arduous of listening to, or unable to talk on the cellphone, Chat Care affords text-based assist, making certain psychological well being providers can be found to everybody, no matter potential or circumstance.
Bettering AI speech recognition for non-standard speech
Know-how: Azure AI Speech x UIUC Partnership
Voice recognition know-how usually struggles to know folks with non-standard speech patterns, making it tougher for people with situations like cerebral palsy or amyotrophic lateral sclerosis (ALS) to work together with AI-powered experiences.
To resolve this, Microsoft partnered with the College of Illinois Urbana-Champaign and fellow tech leaders to construct the Speech Accessibility Mission—a analysis initiative to coach AI fashions that acknowledge numerous speech patterns.
By integrating this breakthrough into Azure AI Speech, Microsoft is making certain that AI-powered voice know-how works for everybody, making digital experiences extra inclusive throughout industries.
Making AI extra accessible from the bottom up
Know-how: Azure AI Foundry
With Azure AI Foundry, Microsoft has embedded accessibility into the AI improvement lifecycle itself. By partnering with EY, the Azure AI Foundry now empowers neurodivergent clients, and options improved usability, lowering cognitive overload and enhancing navigation for all folks.
In 2024, Azure AI Foundry reached a milestone for usability, reflecting suggestions from folks with disabilities that helped enhance the platform. The updates included:
- Grouping notifications and deployment errors to cut back cognitive overload.
- Guaranteeing display screen readers present structured, easy-to-follow AI workflows.
- Enhancing keyboard navigation for individuals who depend on shortcuts over mouse enter.
It is a prime instance of why accessibility is about constructing higher, extra intuitive know-how for everybody.
Making accessible AI work for brokers
Know-how: Laptop-Utilizing Agent (CUA)
Microsoft’s Laptop-Utilizing Agent (CUA) in Azure AI Foundry allows AI-powered automation of digital interactions, making software program extra accessible for folks with restricted mobility or dexterity. By permitting CUA to navigate interfaces, full multi-step duties, and execute actions by pure language instructions, it reduces reliance on conventional keyboard and mouse inputs.
This breakthrough enhances digital accessibility, empowering individuals who use any sort of assistive know-how. As CUA dynamically interprets UI parts, it makes it simpler to navigate purposes and workflows.
Hope, motion, and transferring ahead along with Azure AI
There are days when it looks like progress is gradual. That accessibility, whether or not bodily or digital, takes too lengthy to enhance. However then I take into consideration one thing so simple as the sidewalks at my cross streets.
Not that way back, they have been fully inaccessible. However after making a name, submitting a report, and pushing the difficulty, these sidewalks lastly obtained curb cuts simply in time for the start of our second youngster. It was a small repair within the grand scheme of issues, but it surely made an actual distinction.
The reality is, generally it simply takes somebody noticing the issue and taking motion. However I additionally know I say that from a spot of privilege—I had the time, the sources, and the power to advocate for that change. Many individuals don’t. That’s why it’s so necessary that we construct accessibility into our methods from the beginning—in order that nobody has to combat for the fundamentals.
With Azure AI Foundry, organizations can now scale accessibility sooner than ever, making the digital world extra navigable, usable, and welcoming to all. The curb cuts are being constructed—and the way forward for accessibility is extensive open.
Be part of us at Capacity Summit 2025
As we rejoice innovation at Microsoft’s Capacity Summit 2025, we invite you to discover how AI can improve accessibility in your services.
The longer term isn’t nearly eradicating obstacles—it’s about constructing a world the place everybody strikes ahead collectively.
