Keep in mind the battery amnesty? Regardless of the shops doing the whole lot they might to attempt to persuade me not to switch the batteries, I insisted and persevered. I figured $29 would purchase me the beginning of a brand new battery life-cycle.
Lower than 2 years later, my daughter’s iPhone SE battery is lifeless.
Let me attempt to clarify how vital her iPhone is to her. She goes all over the place with it: to shops, within the automotive, at appointments. There is no such thing as a time when she’s not tapping on it, from morning till she sleeps. It’s a type of neurodiversity issues and it’s her nice consolation.
It took us a few weeks till we may lastly snag an appointment final week and the appointment was for at the moment. I’ve simply returned.
Plainly as an alternative of changing her battery, they gave her again her unique one–and her unique iPhone, apparently. They’d deliberate on changing the telephone as properly, which I keep in mind we have been instructed was an choice, however didn’t. The genius figured this out as a result of her serial quantity was speculated to retired on the time they traded it out however as an alternative they by no means did.
However due to that her machine as a serial quantity that the Apple company system considers invalid. We couldn’t get a loaner. We couldn’t get a restore. And we received’t be capable of even begin our course of for a number of weeks extra as a result of the serial quantity difficulty have to be addressed earlier than they will even speak to us concerning the unhealthy battery.
So after driving virtually an hour every approach, we acquired, properly, nowhere.
No telephone, and no timeline wherein we will estimate methods to transfer ahead. Our solely choice, in accordance with the genius, was to purchase a brand new telephone and wait it out. I declined the acquisition.
So, they’ll look into it and we should always get a telephone name earlier than August to determine the subsequent steps and arrange one other appointment. And begin the method yet again.
Replace 1: Name in to Apple. Senior advisor (“I’m as excessive as you may escalate”) says: “That is the shop’s drawback. We are able to’t deal with it right here.” She supplied to allow us to pay (once more) for the battery substitute that was by no means accomplished. After virtually 3 hours on the telephone, she acquired the Park Meadows coordinator into the decision and I’ll decide up with them tomorrow.
Replace 2: Ultimate final result: Apple will do the work we paid for nearly two years in the past inside the subsequent week or so! No apologies. No refunds for the work they didn’t do. No sort phrases about being despatched house from the genius bar with none motion. They supplied to provide me a $30 trade-in for the SE on a brand new telephone — precisely what the web retailer would usually provide for a used SE.
Replace 3: Just some minutes after hanging up with Park Meadows, this arrived in my mailbox. I don’t intend to pay $269 for a restore we already paid for. Critically, WTF?
