In immediately’s enterprise networks, units join, disconnect, and transfer quicker than IT groups can monitor. Distant work, BYOD, and IoT ecosystems broaden the assault floor each day. In the meantime, CMDB information not often mirror actuality. The end result: compliance gaps, audit complications, operational inefficiencies, and safety blind spots. One unknown system can set off hours—and even days—of investigation.
Cisco Id Companies Engine (ISE) has lengthy been the inspiration for identity-first entry management—realizing who and what’s connecting to your community and imposing the best stage of entry. In the meantime, ServiceNow has turn into the system of report for IT asset and configuration information. But till now, these two platforms typically advised completely different variations of the reality, leaving IT groups to reconcile information manually.
The Visibility Hole Enterprises Face
IT groups dwell between two incomplete views:
- ServiceNow CMDB: Detailed asset inventories, possession, and enterprise context—however not often real-time posture, location, or connectivity.
- Cisco ISE: Dwell community visibility—however not all the time aligned with CMDB metadata or lifecycle data.
The end result is a continuing cycle of reactive work: reconciling stale information, investigating unknown units, and responding to compliance points after the actual fact. These gaps create operational friction and expose organizations to danger.
The Previous Manner Was Restricted
Earlier integrations between Cisco ISE and ServiceNow tried to shut this hole by pushing CMDB attributes into ISE. However these had been largely one-way, static connections:
- ServiceNow fed asset attributes into ISE
- Entry management relied on static CMDB entries
- CMDBs didn’t mirror dwell posture, location, or connection modifications
Visibility improved—however management remained reactive, siloed, and incomplete.
Introducing the ServiceNow Licensed App: Service Graph Connector for Cisco ISE
Supported on ISE 3.3 P4 and later, this licensed app transforms IT asset administration and community entry right into a unified, real-time management airplane. Id, posture, and stock now function in sync, delivering actionable intelligence throughout IT and safety domains.
What’s Now Attainable
- Actual-Time, Bidirectional Synchronization: ISE constantly updates ServiceNow with dwell system particulars—posture, last-seen timestamp, location, and connection state. CMDB information are present, correct, and trusted.
- Asset Intelligence Powers Entry Choices: Metadata from ServiceNow—together with proprietor, asset tag, division, serial, and compliance state—flows into ISE, enabling richer, extra exact coverage enforcement.
- Adaptive Coverage Project & Enforcement: Entry insurance policies could be assigned straight in ServiceNow and executed immediately by ISE, eliminating console hopping, lowering operational friction, and accelerating response.
- Scalable for IoT, BYOD, and Distant Networks: The combination helps large-scale, dynamic environments the place units seem and alter continuously. Automation will not be a luxurious—it’s important.
The Cisco ISE + ServiceNow Service Graph Connector lastly closes the loop between visibility and management. One Supply of Reality. One Enforcement Engine.
Why This Issues for Safety, IT Operations, and Compliance
This integration is greater than a comfort improve; it’s an architectural shift that modernizes how enterprises preserve asset accuracy and implement identity-first entry.
- For Safety Groups: Higher context means higher coverage. Actual-time posture, possession, and compliance information scale back uncertainty and shrink assault surfaces.
- For IT Operations: Automation eliminates hours of guide reconciliation work that consumes operational hours and delays remediation.
- For Asset and Compliance Groups: Audits turn into smoother. CMDB Information keep correct. Threat discussions turn into data-driven as a substitute of assumption-driven.
- For Enterprise Leaders: The group reduces operational friction, strengthens its safety posture, and improves governance—all with current platforms already in use.
Why This Integration Issues for Zero Belief
Zero Belief requires steady verification, and verification requires context. ISE enforces entry. ServiceNow supplies asset reality. Collectively, they create a constantly up to date, unified view of each id.
The place earlier integrations supplied visibility, this integration delivers motion. The place CMDB was passive, it turns into coverage conscious. The place groups operated in silos, they now function as a unified system.
Zero Belief is now not a purpose; it turns into an operational actuality.
Able to Flip Visibility into Management?
Improve to Cisco ISE 3.5 and allow the brand new ServiceNow integration to unlock:
- Steady Zero Belief entry
- Unified operational workflows throughout IT + SecOps
- Correct, real-time CMDB posture
- Decrease guide effort, quicker response, stronger compliance
Your community already sees the whole lot. Now it’s time to make use of it. With Service Graph Connector for Cisco ISE, watch your community stock come alive.
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