Viewpoint
On the tenth Extremely-Broadband Discussion board (UBBF) 2024, the Autonomous Driving Networks (ADN) Summit was held beneath the theme of “Advancing Towards AN L4: Empowering Superior UBB Operations.” On the discussion board, Yue Wei, President of Huawei’s NCE Optical Community Area, delivered a keynote speech titled “Intelligence Empowers F5.5G Premium All-Optical Community.” Within the speech, he shared how revolutionary practices of Huawei’s F5.5G premium all-optical community answer, guided by “Community Conscious Consumer” and “Consumer Conscious Community”, is steering carriers in direction of ADN L4 and ushering in a brand new period of experience-driven operations.
Yue Wei, President of Huawei’s NCE Optical Community Area
With the arrival of the “expertise first” period, optical community O&M is evolving in direction of the consumer experience-centric mode. In residence broadband eventualities, O&M continues to be pushed by consumer complaints and depend on a considerable amount of manpower for passive rectification, leading to excessive funding and low satisfaction. For instance, a provincial firm in China wants over 4,500 engineers to handle greater than 16,000 complaints associated to residence broadband companies from 19 million subscribers each day. Regardless of such an enormous funding, the subscriber churn charge stays over 10%. Equally, in optical transmission eventualities, potential dangers corresponding to fiber, cable, and node sharing can’t be proactively recognized, leading to 40% of bother tickets and not less than 4 hours of troubleshooting. It’s arguably unattainable for any customers to simply accept such lengthy service interruption brought on by the inefficient processing mode.
To handle these points, Huawei’s premium all-optical community answer introduces a “twin-turbo” methodology combining “Community Conscious Consumer” and “Consumer Conscious Community” to enhance consumer expertise and O&M effectivity. Particularly, “Community consciousness consumer” refers to proactive expertise assurance that helps stop consumer complaints and “Consumer consciousness community” refers to automated fault prognosis and environment friendly grievance dealing with. The answer will deliver revolutionary worth enchancment to carriers by each premium broadband and premium transmission eventualities.
Worth Leap of Premium Broadband
By way of “Community Conscious Consumer”, the revolutionary residence broadband Buyer Expertise Index (CEI) mannequin is constructed by leveraging the BLOA algorithm based mostly on large knowledge throughout three layers and from eight dimensions. It might precisely measure the precise consumer expertise and current the leads to the type of CEI scores. After acquiring world consumer expertise knowledge, the proactive assurance agent can proactively take particular actions and supply focused service advertising. It identifies low-scoring subscribers and resolves community points earlier than faults are reported, lowering complaints by 60% and laying a stable basis for consumer satisfaction and loyalty.
By way of “Consumer Conscious Community”, the fault prognosis copilot, leveraging world experience, can mechanically resolve greater than 34 widespread faults in an E2E method inside 60 seconds for name facilities, lowering residence visits by 30%. Moreover, the HomeCare app helps frontline engineers question details about greater than 30 fault eventualities with out NOC assist, lowering on-site troubleshooting length from 1 hour to 10 minutes. With the assist of distant automated closed-loop and effectivity enchancment of onsite prognosis, the O&M and response effectivity in residence broadband eventualities will probably be tremendously improved.
Effectivity Enhance of Premium Transmission
From the attitude of “Community Conscious Consumer”, the proactive assurance agent within the transmission area implements proactive consciousness of community and SLA dangers based mostly on digital twin expertise, serving to to precisely show fault places and facilitate fault rectification. Via proactive consciousness, demarcation, finding, and rectification, the agent can scale back bother tickets by 40% and successfully guarantee consumer SLA.
From the attitude of “Consumer Conscious Community”, the revolutionary optical-electrical collaboration algorithm is used to affiliate alarms throughout completely different layers. This allows the system to mechanically combination greater than 90% of alarms and find the basis causes, attaining “one ticket for one fault”. As well as, the fault prognosis copilot can work with Huawei’s OMD and eOTDR {hardware} to find fiber faults with meter-level precision. With the previous applied sciences, the fault finding length is decreased from 4 hours to fifteen minutes, and the variety of troubleshooting groups required for a single fault is decreased from 3 to 1.
Yue Wei famous that the proactive assurance agent implementing “Community Conscious Consumer” and the fault prognosis copilot enhancing “Consumer Conscious Community” are anticipated to additional enhance buyer worth all through the lifecycle of the premium broadband “A-PRIME” and premium transmission “T-AUTO” eventualities. Wanting forward, the clever F5.5G premium all-optical community will information carriers in direction of ADN L4, ushering in a brand new period of experience-driven operations.
