Press Launch
[Copenhagen, Denmark, June 24, 2026] On the DTW 2026, Indosat Ooredoo Hutchison (IOH), in partnership with Huawei, received the “Excellence in AI & information for enterprise impression” award for the brand new Era clever operations answer AUTINOps primarily based on the AI-Native Framework for Clever Operations. Leveraging cutting-edge applied sciences akin to Digital Twin Community (DTN), Multi-agent collaboration, and Area Particular Mannequin (EDNS 2.0), the answer addresses the complicated challenges of community operations in Indonesia, establishing a benchmark for AI-Native-driven operations transformation within the world telecom business.
IOH and Huawei are dedicated to joint innovation centered on worth and know-how, pioneering the deployment of the AUTINOps answer throughout IOH’s community. This initiative elevates know-how, processes, and group by means of complete clever transformation. By making use of information governance framework of “Determine-Analyze-Optimize-Retain,” together with full-domain DTN and EDNS 2.0. These allow real-time, network-wide visibility, supporting fault administration and predictive danger prevention. By means of core capabilities akin to multi-agent collaboration, dynamic chain-of-thought, and area information administration, the answer achieves an 80% one-hop closure fee for fault-handling and reduces imply time to restore (MTTR) by 15%. When it comes to community high quality, availability improved from 99.3% to 99.7%, and web site site visitors loss decreased by 15%.
Concurrently, each events redefined the operations mannequin, streamlining the unique nine-step handbook course of right into a two-step clever closed loop. This transformation facilitated the ability improve of over 400 operations personnel and cultivated 65 “digital staff,” establishing a brand new clever operations paradigm characterised by “people supervising/enhancing AI Brokers to execute and shut duties.”
The answer has been deployed at scale throughout all IOH community domains, together with wi-fi, microwave, IP, transport, and power, with annual agent calls exceeding 2 million, supporting communication companies throughout greater than 17,000 islands in Indonesia. Moreover, primarily based on undertaking practices, IOH and Huawei have contributed 15 new requirements, protocols, and methodologies to TM Discussion board, offering reusable sensible expertise for the digitization operations transformation of worldwide operators.
IOH and Huawei Win “Excellence in AI & Information for enterprise impression” Award
This TM Discussion board Excellence Award reaffirms Huawei’s technical energy and deployment capabilities in clever operations. Huawei will proceed to discover and observe Agentic Operations along with main operators like IOH, accelerating the journey in direction of ANL4 and implementing a brand new operations paradigm pushed by worth.
