Though onboarding illustrates the problem clearly, the identical sample seems in credit score adjudication, claims processing and dispute administration. As adaptive indicators enter these workflows, the architectural query shifts from including branches to deciding the place contextual judgment ought to reside. For my part, what’s lacking isn’t one other conditional path however a distinct runtime mannequin — one which interprets context and determines the following applicable motion inside outlined limits. This architectural layer, which I confer with because the Agent Tier, separates contextual reasoning from deterministic execution.
Introducing the agent tier: Separating execution from contextual judgment
In lots of enterprises, orchestration logic doesn’t reside in a proper workflow platform. It’s embedded in SPA purposes, carried out in APIs, supported by rule engines and coordinated by service calls throughout techniques. Consumer journeys are assembled by API calls in predefined sequences, with eligibility or routing situations evaluated at particular checkpoints.
This method works nicely for repeatable, well-understood paths. When inputs are full, danger indicators are low and no exception dealing with is required, the clear path could be executed deterministically. State transitions are identified upfront. Service calls comply with predictable patterns. Human duties are invoked at predefined factors.
