What issues to Christine Andrew will not be that Copilot saves time, it’s what that point makes attainable.
The AI government appreciates the sooner conferences and the lighter administrative load, however she likes to border her AI-powered productiveness device as one that helps her ship larger worth work and make a extra significant contribution to her firm.
“There’s a productiveness play there, however I feel the true benefit is with the ability to reallocate the time to extra strategic exercise and better worth exercise,” says Andrew, Managing Director for AI Enablement at accounting agency KPMG in Canada.
Beforehand, Andrew notes, the mechanics of labor consumed a considerable amount of her government time: creating plans, carrying them out, then circling again to observe and reporting on progress. With Microsoft 365 Copilot compressing the planning and reporting, a lot of that operational drag has been diminished. The end result isn’t simply pace, however a strengthened give attention to “very top quality” execution—extra consideration paid to how plans are delivered.
By reclaiming hours as soon as spent on repetitive duties, Andrew says, she can reallocate her consideration towards deeper reflection on how the enterprise goes. The chief now has “the time and area” to pause extra typically, step again from the quick stream of conferences and deliverables, and ask extra basic questions on market tendencies, dangers forward and shoppers’ requirements.
One other added worth of utilizing Copilot in her day-to-day is that she now has extra time to attach with different organizations about their AI adoption methods and challenges, which Andrew finds extraordinarily helpful for understanding finest practices.
“I’d say it positively has modified the way in which I work. It’s positively made me more practical,” she says.
An accessible and easier-to-use device
Andrew depends closely on Copilot in Groups to maintain tempo with a calendar that’s typically double- or triple‑booked. Assembly recaps and “catch me up” prompts function a stand-in for being in a number of locations directly, maintaining her as much as pace when she can’t attend each assembly.
She makes use of Copilot Chat as a “thought challenger,” stress‑testing draft methods by asking what’s lacking, what skeptics may query or how a CEO with a special vantage level may react.
The impression, she says, is tangible. Whereas making ready for a latest keynote, Andrew used Copilot’s analysis capabilities to research the viewers, what mattered to them and the challenges they confronted. The end result wasn’t only a smoother presentation. The convention organizers invited her again.
Almost three years in the past, Andrew led KPMG Canada’s preliminary Copilot early-access program, piloting simply 40 licenses. Suggestions was sturdy, even when the product continued to evolve. She later helped develop the rollout to a thousand customers earlier than handing it off to IT, which finally deployed Copilot to all 12,000 staff throughout the agency in 2025.
Copilot’s deep integration with Microsoft’s ecosystem makes it extra accessible and simpler for staff to make use of than different AI instruments on the market, Andrew says. And, equally vital, it allows individuals to make use of AI “responsibly and safely” inside KPMG’s trusted atmosphere, aligning with the agency’s ethics and threat requirements.
Right now, adoption is tracked weekly. Groups share excessive‑worth use instances. Staff are required to set AI‑associated objectives as a part of efficiency administration. The corporate has additionally arrange a number of coaching applications centered on utilizing AI successfully and responsibly.
For Andrew, the scale-up wasn’t simply about chasing novelty. It was about liberating individuals from low‑worth work so they may spend extra time pondering, advising shoppers and tackling more durable issues.
Copilot doesn’t shorten your workday, she says. It modifications what you do with it.
Associated hyperlinks:
Learn extra: Copilot within the C-Suite: The place leaderships meets AI
