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Tuesday, March 24, 2026

From Receptionist to Challenge Lead: My Non-Linear Cisco Profession Journey


Woman wearing a “We Are Cisco” T-shirt and sunglasses sitting by a window with natural light.Woman wearing a “We Are Cisco” T-shirt and sunglasses sitting by a window with natural light.

[Includes Video] Learn on for Sade’s story, then keep tuned for much more about her work with Cisco Nation Digital Acceleration and Girls of Cisco.

A Location Change That Modified My Life

In Might 2011, I had an interview lined up at Tiger Manufacturers. On the morning of the interview, I obtained a name to say the placement had modified — to Cisco. On the time, it felt like a small logistical adjustment. Little did I do know {that a} easy change of location would fully change my life.

Beginning on the Entrance Desk — and Dreaming Larger

My first function at Cisco was as a pink badge vendor, working as a receptionist. I knew little or no about Cisco or the expertise trade, however I used to be curious.

Reception rapidly grew to become my classroom. I keep in mind feeling a bit intimidated at first by phrases like “routers” and “switches,” however with the energetic and welcoming vibe that surrounded me, I rapidly realized that no query was too fundamental. Engineers would take the time to interrupt down complicated subjects, typically even sketching out diagrams for me on a notepad. These on a regular basis conversations helped me join the dots and gave me the arrogance to continue to learn. Throughout that first 12 months, I made a quiet promise to myself: I might develop right into a blue badge Cisco worker.

A Door Opens — and So Do Many Extra

In April 2013, I moved into Human Sources. Though I labored in HR for less than a month, it grew to become a pivotal second in my profession. Up till then, I noticed my work as only a job, doing my finest day-to-day, however not trying on the large image. Out of the blue, being trusted with onboarding new workers made me understand how rather more there was to study and contribute. I beloved taking up the brand new challenges and abilities, and began to think about an actual profession path, not only a collection of roles. It was the primary time I actually felt like I had discovered my place and was constructing one thing significant for myself.

By June 2013, I moved into an administrative assistant function. I used to be managing calendars, attending inside gross sales conferences, studying procurement processes, and gaining actual perception into how the enterprise operates. I genuinely beloved the tempo, complexity, and affect of the work. Supported by managers who inspired my improvement, I thrived.

Stretching Past My Consolation Zone

In 2016, I grew to become the Government Assistant to the Basic Supervisor of South Africa. On the time, it felt like the largest administrative function I may think about for myself.

A few of my favorite reminiscences have been planning our quarter and year-end celebrations. There was an unbelievable vitality within the air as all of us got here collectively. I beloved the custom of ringing the bell within the kitchen to have a good time an account win. Wanting round throughout these moments, I felt a real sense of belonging. It wasn’t nearly hitting targets — it was concerning the camaraderie and full essence of Cisco’s supportive, related tradition. We’re at all times able to have a good time one another’s successes.
Woman in a black blazer and patterned top standing in an office space, wearing a badge and smiling at the camera.Woman in a black blazer and patterned top standing in an office space, wearing a badge and smiling at the camera.
After a number of years, I knew I used to be prepared for a brand new problem. Discussing my pursuits, my supervisor inspired me to enroll in a challenge administration course and start a stretch task supporting the Nation Digital Acceleration (CDA) workforce in South Africa.

Then, prefer it did for thus many people, COVID-19 modified every part.

Regardless of lockdowns, challenges, and uncertainty, I helped handle relationships and keep momentum on initiatives. Throughout one complicated challenge milestone with native authorities, I had an “a-ha!” second. I spotted I used to be now not supporting from the sidelines — I used to be main. That gave me the arrogance to make my contributions official in a everlasting function main work that really makes a distinction throughout the CDA workforce.

Doing Work That Really Issues

Immediately, I’m proud to be the Challenge Lead for CDA in South Africa, the place we carry expertise to communities which have traditionally been left behind. We work carefully with authorities to create jobs, increase Cisco’s Networking Academy digital abilities program, and resolve real-world challenges utilizing Cisco’s expertise and providers.

One in every of my most rewarding experiences was just lately launching the revamped Siyabonga Telecentre. On the day of the launch, I noticed firsthand how a lot the expertise meant to the neighborhood. Watching the youth eagerly interact with the Cisco Networking Academy to develop digital abilities was extremely transferring. I may really feel the happiness and hope within the room, and it was a strong reminder of why I proceed doing what I do.

Group, Inclusion, and Objective

Alongside my formal roles, I’ve additionally been a lead in a number of Cisco Inclusive Communities — our model of Worker Useful resource Teams (ERGs). These are employee-led areas the place we deal with connection, collaboration, and driving social affect. At Cisco, it’s not simply speak. The corporate genuinely creates the house, help, and belief for us to guide change. I’ll always remember the vitality within the room throughout a challenge with Rise In opposition to Starvation. Between the tales we shared and the data that we have been making an actual distinction for folks in want, that sense of neighborhood and compassion is what makes our tradition so particular.

Extra Than a Straight Line

Wanting again, my journey is proof that careers don’t should be linear to be significant. Cisco has supported my progress professionally and personally, inspired me to stretch past my consolation zone, and allowed me to construct a profession rooted in objective and affect.

I’m residing proof that Cisco is a superb place to work — a spot the place curiosity is welcomed, progress is supported, and individuals are empowered to turn into greater than they ever imagined.

Generally, all it takes is a change in location to vary your life.

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