martinheller@Mac customer-support-agent-with-agentcore % uv run agentcore invoke '{"immediate": "Who am I?"}'
Utilizing bearer token for OAuth authentication
Utilizing JWT authentication
I am going to lookup your account info utilizing your electronic mail deal with.Hiya! You're **John Doe** (Buyer ID: CUST-001). Your account is registered with the e-mail john@instance.com, and you have been a member since June 1, 2023. How can I provide help to at this time?
╭──────────────────────────────────────────────────────── supportAgentDemo_Agent ────────────────────────────────────────────────────────╮
│ Session: 74d74b58-aa7d-4b8b-9515-e0931743ce1d │
│ ARN: arn:aws:bedrock-agentcore:us-east-2:577405208411:runtime/supportAgentDemo_Agent-U90VrdH6Rf │
│ Logs: aws logs tail /aws/bedrock-agentcore/runtimes/supportAgentDemo_Agent-U90VrdH6Rf-DEFAULT --log-stream-name-prefix │
│ "2026/03/02/[runtime-logs]" --follow │
│ aws logs tail /aws/bedrock-agentcore/runtimes/supportAgentDemo_Agent-U90VrdH6Rf-DEFAULT --log-stream-name-prefix │
│ "2026/03/02/[runtime-logs]" --since 1h │
│ GenAI Dashboard: https://console.aws.amazon.com/cloudwatch/residence?area=us-east-2#gen-ai-observability/agent-core │
╰────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────╯
That really went by means of the Claude mannequin. Should you get an error at this level, you won’t have Anthropic permission or any Bedrock Claude quota. Asking for a quota is a matter of filling out an AWS type and ready a few days. The subsequent question, for an order listing, additionally goes by means of the mannequin.
martinheller@Mac customer-support-agent-with-agentcore % uv run agentcore invoke '{"immediate": "Present me my latest orders"}'
Utilizing bearer token for OAuth authentication
Utilizing JWT authentication
I am going to lookup your latest orders for you.Now let me get the total particulars for every of those orders to point out you what gadgets have been in them.Listed here are your latest orders:
**1. Order ORD-12430** - Ordered Feb 5, 2025 | Delivered Feb 10, 2025
- 4K Monitor (1x) - $399.00
- **Complete: $399.00** | Standing: ✓ Delivered
**2. Order ORD-12420** - Ordered Feb 1, 2025 | Delivered Feb 4, 2025
- Cellphone Case (1x) - $29.99
- **Complete: $29.99** | Standing: ✓ Delivered
**3. Order ORD-12410** - Ordered Jan 25, 2025 | Delivered Jan 29, 2025
- Mechanical Keyboard (1x) - $149.99
- **Complete: $149.99** | Standing: ✓ Delivered
**4. Order ORD-12400** - Ordered Jan 20, 2025 | Delivered Jan 23, 2025
- USB-C Charging Cable (2x) - $12.99 every
- **Complete: $25.98** | Standing: ✓ Delivered
**5. Order ORD-12345** - Ordered Jan 15, 2025 | Delivered Jan 20, 2025
- Wi-fi Headphones (1x) - $79.99
- **Complete: $79.99** | Standing: ✓ Delivered
**6. Order ORD-12300** - Ordered Jan 2, 2025 | Delivered Jan 8, 2025
- Working Sneakers (1x) - $249.00
- **Complete: $249.00** | Standing: ✓ Delivered
Your whole latest orders have been delivered efficiently! Is there something particular you'd prefer to learn about any of those orders?
╭──────────────────────────────────────────────────────── supportAgentDemo_Agent ────────────────────────────────────────────────────────╮
│ Session: 74d74b58-aa7d-4b8b-9515-e0931743ce1d │
│ ARN: arn:aws:bedrock-agentcore:us-east-2:577405208411:runtime/supportAgentDemo_Agent-U90VrdH6Rf │
│ Logs: aws logs tail /aws/bedrock-agentcore/runtimes/supportAgentDemo_Agent-U90VrdH6Rf-DEFAULT --log-stream-name-prefix │
│ "2026/03/02/[runtime-logs]" --follow │
│ aws logs tail /aws/bedrock-agentcore/runtimes/supportAgentDemo_Agent-U90VrdH6Rf-DEFAULT --log-stream-name-prefix │
│ "2026/03/02/[runtime-logs]" --since 1h │
│ GenAI Dashboard: https://console.aws.amazon.com/cloudwatch/residence?area=us-east-2#gen-ai-observability/agent-core │
╰────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────╯
The subsequent question demonstrates that we are able to ask the client help agent for refund. This can be a small merchandise, so it’s presupposed to undergo with out a difficulty.
martinheller@Mac customer-support-agent-with-agentcore % uv run agentcore invoke '{"immediate": "I want a refund for order ORD-12420. The cellphone case was broken."}'
Utilizing bearer token for OAuth authentication
Utilizing JWT authentication
I am going to course of a refund in your broken cellphone case from order ORD-12420.Excellent! Your refund has been processed efficiently.
**Refund Particulars:**
- Refund ID: REF-DC32B
- Order: ORD-12420 (Cellphone Case)
- Quantity: $29.99
- Cause: Broken merchandise
- Standing: Processed
You must obtain the refund in your unique fee technique inside **3-5 enterprise days**.
I am sorry to listen to the cellphone case arrived broken. Is there anything I may help you with at this time?
╭──────────────────────────────────────────────────────── supportAgentDemo_Agent ────────────────────────────────────────────────────────╮
│ Session: 74d74b58-aa7d-4b8b-9515-e0931743ce1d │
│ ARN: arn:aws:bedrock-agentcore:us-east-2:577405208411:runtime/supportAgentDemo_Agent-U90VrdH6Rf │
│ Logs: aws logs tail /aws/bedrock-agentcore/runtimes/supportAgentDemo_Agent-U90VrdH6Rf-DEFAULT --log-stream-name-prefix │
│ "2026/03/02/[runtime-logs]" --follow │
│ aws logs tail /aws/bedrock-agentcore/runtimes/supportAgentDemo_Agent-U90VrdH6Rf-DEFAULT --log-stream-name-prefix │
│ "2026/03/02/[runtime-logs]" --since 1h │
│ GenAI Dashboard: https://console.aws.amazon.com/cloudwatch/residence?area=us-east-2#gen-ai-observability/agent-core │
╰────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────╯
This subsequent refund request actually must be rejected or bumped as much as a human buyer help agent for approval.
