Microsoft is working to mitigate an ongoing incident that has been blocking customers in Europe from accessing the corporate’s AI-powered Copilot digital assistant.
Moreover, some customers who can entry the affected service could expertise degraded performance with particular options.
“We’re investigating a problem during which customers in the UK could also be unable to entry Microsoft Copilot, or expertise degraded performance with some options,” Microsoft mentioned when it acknowledged the problem one hour in the past.
After reviewing service monitoring telemetry to isolate the basis reason behind the outage, Microsoft added that the incident was attributable to a capability scaling problem that’s now being addressed.
“Indications from service monitoring telemetry recommend an sudden improve in site visitors has resulted in affect. We’re persevering with to research additional to find out the subsequent steps required,” Microsoft mentioned.
“We have recognized a problem impacting service autoscaling to fulfill demand. We’re manually scaling capability to enhance service availability, and we’re monitoring this intently to make sure the anticipated final result is achieved.”
In response to a service alert (CP1193544) seen by BleepingComputer, the outage could affect any consumer making an attempt to entry Microsoft Copilot inside the UK or Europe.
Microsoft can also be monitoring a separate incident (DZ1193516) inflicting some admins to expertise errors when accessing Microsoft Defender for Endpoint options, together with system stock and menace analytics. Whereas it has but to share what number of customers are affected, the problem has been tagged as an incident within the admin middle, a flag normally designating service issues with important consumer affect.
One week in the past, Microsoft additionally mitigated an outage that blocked entry to some Defender XDR portal capabilities, together with menace searching alerts.
Replace December 09, 07:54 EST: Microsoft has recognized a separate problem behind the Copilot incident that’s inflicting load-balancing issues and additional including to the general affect.
“We’ve recognized a separate problem affecting load balancing, which can also be contributing to the general affect. We’re making modifications to our load balancing guidelines to offer aid. In parallel, we’re persevering with to work on growing capability to fulfill demand,” Microsoft mentioned.
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