Subject Assist Consultant (Distant – EMEA) – sUAS Information

Germany

Skydio is the main US drone firm and the world chief in autonomous flight, the important thing expertise for the way forward for drones and aerial mobility. The Skydio crew combines deep experience in synthetic intelligence, best-in-class {hardware} and software program product growth, operational excellence, and buyer obsession to empower a broader, extra various viewers of drone customers. From utility inspectors to first responders, troopers in battlefield eventualities and past.

Concerning the crew: 

The Buyer Success crew is a rising worldwide crew that gives the broader group and our clients with enablement providers to make sure that our clients can get probably the most worth out of their Skydio UAS options. Reporting to the Subject Assist Consultant Supervisor, the Subject Assist Consultant will primarily interface with the Nationwide Safety gross sales crew, Buyer Assist and Program Administration to assist our Worldwide Protection and Authorities clients. 

Concerning the position: 

We’re on the lookout for a highly-motivated and technical particular person with UAS expertise who’s comfy interfacing with Protection and Authorities clients in addition to different Federal and enterprise clients to offer best-in-class onsite and distant technical and logistics assist. By taking possession of buyer relationships within the discipline and amassing suggestions, you’ll be a trusted accomplice and liaison between Program Administration, Product, Assist and Engineering. You’ll advise each Skydio and the Buyer, expediting the product suggestions communication loop and serving to handle the client technical enablement, troubleshooting, restore and upkeep workstreams. 

The way you’ll make an affect:

• Work carefully with inside groups to turn into an knowledgeable on Skydio’s merchandise, processes, specs, and product roadmap.
• Develop discipline assist processes that outline and speed up our escalation and debugging workflows.
• Scale back the variety of technical escalations into engineering teams by creating efficient triage and backbone strategies.
• Develop and preserve a sophisticated degree of proficiency in product enablement and troubleshooting by turning into a licensed Skydio UAS Operator and Coach. 
• Present on-the-job (OJT) coaching to clients within the areas of upkeep and operation strategies related to the restore of UAS plane and gear, together with related take a look at gear, with particular consideration given to adjustment, calibration, spares suggestion, trouble-shooting and inspection strategies. 
• Work to develop or enhance written inspection procedures, drawings and different directions to carry out and assist clients examine and preserve their fleets.
• Present on-site firm illustration and technical assist to clients and provoke corrective actions for upkeep, restore and substitute points.

What makes you a very good match: 

• Capability to journey as much as 80%+ Globally to offer discipline assist to our Federal and Protection clients. 
• 3+ years expertise as a Subject Assist Consultant working on, repairing and sustaining UAS (Unmanned Plane Techniques) for giant purchasers, ideally with authorities or navy clients.
• Adept at technical troubleshooting, problem-solving, and are accustomed to triage and escalation workflows.
• Assertive self-starter with wonderful interpersonal and written communication abilities.
• OCONUS (deployed) navy expertise is strongly most well-liked. 
• Familiarity with RMA, spares, logistics or different restore workflows is most well-liked.
• Expertise in Linux working programs is most well-liked.
• Expertise with navy commonplace upkeep practices is most well-liked. 
• Present or prior safety clearance is most well-liked. 
• Artistic pondering with the power to multitask.
• Unwavering professionalism.

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At Skydio we imagine that range drives innovation. We now have created a multidisciplinary setting that embraces the facility of various views to create elegant options for advanced issues. We’re dedicated to rising our community of individuals, packages, and sources to nurture an inclusive tradition.

Certified candidates will obtain consideration for employment with out regard to race, colour, faith, intercourse, sexual orientation, gender id, nationwide origin, incapacity, protected veteran standing, or different traits protected by federal, state or native anti-discrimination legal guidelines.

For positions positioned in the USA of America, Skydio, Inc. makes use of E-Confirm to substantiate employment eligibility. To be taught extra about E-Confirm, together with your rights and duties, please go to https://www.e-verify.gov/

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